Voice AI Agent
Not every customer sends a message. Many still call, and an engaged line is a lost call. A voice AI agent answers in Vietnamese, handles the calls that repeat all day — confirming orders, reminding people of appointments, answering basic questions — and transfers to a colleague as soon as the call goes beyond what it can do.
Waebox Voice Agent
- Auto outbound calls for care & order confirm
- Natural Vietnamese voice recognition
- Call hand-off when needed
- VoIP integration
- Recording & quality analytics
Built for
- Businesses with high volumes of repetitive calls: confirmations, reminders
- Phone lines that are engaged through peak hours
- Teams making the same outbound call many times over
Frequently asked questions
Which languages are supported?
The product is built for Vietnamese. If you need another language, talk to us so we can scope it properly before committing to anything.
Do callers know they are speaking to an automated system?
Yes. The call identifies itself as an automated assistant and always offers a route to a person. That is a legal requirement in several markets, and it is how the interaction keeps the caller’s trust.
What happens on a complicated call?
The assistant transfers to a colleague along with the context of the call, rather than improvising through something outside its scope.