AI Customer Service Agent
Most of the messages a business receives are questions it has already answered hundreds of times: is this in stock, what does it cost, how long is delivery, what is the returns policy. An AI customer service agent answers those instantly, at any hour, from the information you give it — and hands the conversation to a person the moment one is actually needed.
Waebox CS Agent
- Auto-respond on Web, Zalo, Facebook
- Train AI on your business data
- Hand-off to agents when needed
- Real-time conversation dashboard
- CRM & email marketing integration
Built for
- Online stores receiving messages outside business hours
- Service businesses with a stable set of common questions
- Support teams spending their day on repeat enquiries
Frequently asked questions
What happens when the agent gets something wrong?
The agent only answers from the documents you supply. When a question falls outside them, or the customer asks for a person, the conversation is handed over. You can watch every conversation in real time and take over at any point.
How hard is it to update product information?
No development work. You send the new material — a price list, a policy, a set of FAQs — and the agent uses it from the next conversation onward.
Does this replace our support team?
No. The agent absorbs the repetitive volume so your team can spend its time on difficult cases and on customers ready to buy. Judgement, negotiation and complaint handling stay with people.