Terms of Service

1. Definitions

• "Website" means https://www.waebox.com and all paths under that domain.
• "Services" means all content, features, digital products and professional services Waebox provides through the Website.
• "You" / "Customer" means the individual or organisation accessing or using the Website or the Services.
• "Account" means the member account you register on the Website to manage your packages and orders.
• "Package" means a productised offering listed on the Products page that can be ordered online.
• "Separate Agreement" means a contract, quotation or purchase order signed or confirmed separately between you and Waebox for a specific project.

2. Who may use the Services

• You must be at least 13 years old.
• If you are under 18, you may use the Services only with the consent and supervision of a parent or legal guardian.
• You must not be barred from using the Services under Vietnamese law or the law of your place of residence.
• A person acting for an organisation must be duly authorised by that organisation to register an account or place an order.

3. What we provide

Waebox Media provides the following service lines:

• Information technology: software development, website design and development, mobile applications.
• AI Agents & chatbots: AI assistants for sales, customer care and operations.
• Business process automation.
• Digital Marketing: planning and running multi-channel advertising campaigns.
• SEO — search engine optimisation.
• Social media management and channel growth.
• Email marketing and Zalo ZNS.
• Livestream and video solutions.
• Game and application development.
• POD fulfilment (print on demand and order fulfilment).

Some Packages are publicly listed and can be ordered online through the Website. Custom projects are delivered on the basis of a quotation and a Separate Agreement.

Where these Terms differ from a Separate Agreement signed for a specific project, the Separate Agreement prevails for that project.

4. Member accounts

• You must provide accurate, complete and up-to-date information when registering (full name, email, phone number).
• You are responsible for keeping your password confidential and for all activity under your account.
• You must notify us immediately at [email protected] if you discover unauthorised access to your account.
• Do not share your account with third parties, and do not sell or transfer it without Waebox’s written consent.
• Sessions are time-limited and renewed automatically; you can sign out at any time to end a session.
• Waebox may refuse a registration or withdraw an account that uses false information, impersonates another person, or breaches these Terms.

5. Ordering and payment

Ordering a Package online works as follows:

1. You select a Package on the Products page and continue to checkout.
2. You transfer the exact Package amount to the Waebox bank account shown at checkout, or scan the VietQR code to pre-fill the transfer.
3. You press "I have transferred" to create the order. The system issues an order reference and the order enters the "Pending payment confirmation" status.
4. You put the order reference in the transfer note. This is how Waebox reconciles your transaction correctly.
5. Waebox reconciles and confirms the payment within 24 working hours of receiving the funds.
6. Once confirmed, the Package is activated and appears under "Account → My packages", and the order moves to "Paid".

Order statuses: Pending payment confirmation, Paid, Cancelled, Refunded.

• Package prices are listed in Vietnamese Dong (VND) as shown at the time you order.
• Waebox does NOT collect card details. The transfer happens entirely inside your own bank’s app or branch.
• Transfer fees, bank charges and any exchange-rate difference on international transfers are borne by the sender, per the bank’s rules.
• A transfer without the order reference in the note may delay reconciliation; if that happens, contact us with a copy of the transfer receipt.
• Invoices and accounting documents are issued as required by law once you provide the necessary invoicing details.

6. Cancellation and refunds

• An order still in "Pending payment confirmation" for which you have not transferred any money creates no payment obligation; you may simply abandon it or ask us to cancel it.
• If you transfer the wrong amount, pay twice, or pay for a cancelled order, contact [email protected] with the order reference and the transfer receipt. After reconciliation we refund to the same source account.
• For a Package that has been activated and where delivery has started, cancellation and refund follow the corresponding quotation or Separate Agreement, taking into account the work already performed.
• Waebox may cancel an order and return the amount received if it cannot deliver the Package for objective reasons, or where an order shows signs of fraud.

7. Acceptable use

When using the Website and the Services you must NOT:

• Breach Vietnamese law or the law of your place of residence.
• Impersonate any person or organisation, or provide false information.
• Post or transmit content that infringes copyright, is defamatory, incites violence, is pornographic or otherwise contrary to public morals.
• Distribute malware or viruses, launch denial-of-service attacks, or otherwise harm Waebox’s systems or other users.
• Probe, intrude, exploit vulnerabilities, bypass authentication, or access data that is not yours.
• Use automated tools to crawl or scrape data, or submit forms in bulk beyond ordinary use.
• Use the Website’s AI assistant for purposes unrelated to learning about Waebox services, or deliberately push past the system’s technical limits.
• Copy, reverse-engineer, redistribute or commercially exploit Waebox content, source code or products without prior written permission.

8. The Waebox AI Agent on this website

The Website offers an AI assistant to help you learn about our services. You understand and agree that:

• The assistant answers from Waebox’s knowledge base and may combine it with a third-party language model.
• The system limits the length of each message and the number of conversation turns processed in a session, to maintain quality and prevent abuse.
• AI answers are indicative and may be incomplete or out of date. Quotations, scopes of work and formal commitments are binding only when confirmed in writing by Waebox staff or in a Separate Agreement.
• The assistant is not a substitute for legal, medical, financial or other licensed professional advice.
• You should not enter sensitive information or trade secrets into the chat box.

9. Intellectual property

• All content on the Website — brand, logo, interface, images, articles, documents, source code, AI Agent products and tools developed by Waebox — belongs to Waebox or its licensors and is protected by intellectual property law.
• You may view, download and print Website content for personal or internal, non-commercial use, provided all copyright notices are preserved.
• Content you provide to us (brand assets, images, data, documents) remains yours. You grant Waebox the right to use it to the extent and for the time needed to deliver the Services to you.
• You warrant that you hold the necessary rights to the content you provide and are responsible if it infringes a third party’s rights.
• Ownership of project deliverables is determined by the Separate Agreement for that project.

10. Third-party services and integrations

The Website and the Services may link to or integrate with third-party platforms, for example: Google, Meta (Facebook, Messenger, Instagram), Zalo, WhatsApp, Telegram, Viber, WeChat, Pinterest, TikTok, AI model providers, bank-transfer QR services and commercial banks.

• When using integrated features you must also comply with the terms and policies of the relevant third party.
• Waebox does not control and is not responsible for third-party content, policies, fees or availability.
• A third party changing its policy, altering or discontinuing an API may affect certain features; in that case we will notify you and work with you on a suitable alternative.

11. Promotional programmes

Waebox may run promotions, discounts or giveaway programmes on the Website (for example a free-website programme for businesses). Such programmes are governed by the following principles:

• The rules, eligibility conditions, scope and period of each programme are published on that programme’s own page.
• Slots are limited; Waebox contacts registrants in the order received to confirm eligibility.
• Benefits have no cash value and are not transferable unless the programme rules say otherwise.
• Waebox may adjust, suspend or end a programme, while honouring entries already confirmed before the change.
• Waebox may reject registrations that appear fraudulent or duplicated, or that do not meet the published conditions.

12. Suspension and termination

• Waebox may suspend or terminate your access if you breach these Terms, harm our systems or other users, or where required by a competent authority.
• For non-serious breaches we will notify you and allow a reasonable period to remedy the issue before taking action.
• You may stop using the Services and request account closure at any time by writing to [email protected].
• Termination does not affect obligations already incurred, including payment obligations and the clauses on intellectual property, confidentiality and limitation of liability.

13. Changes to the Services and these Terms

We may add, upgrade, modify or discontinue any feature of the Website in order to improve the quality of the Services.

These Terms may be updated. The current version is always published on this page with its effective date at the top. For material changes we will give notice on the Website or by email to registered customers. Continuing to use the Services after a change takes effect constitutes acceptance of the new version.

14. Disclaimer of warranties

Unless separately committed in writing, the Website and its online features are provided "as is" and "as available". We do not warrant that the Website will run continuously, without interruption or error, or that all content is accurate and current at all times.

The Website may be taken offline for maintenance or upgrades, or be affected by an infrastructure provider incident. We work to minimise downtime and to give advance notice where possible.

15. Limitation of liability

To the maximum extent permitted by law, Waebox is not liable for indirect, incidental or consequential damages, loss of profit, loss of business opportunity or loss of data arising from the use of, or inability to use, the Website.

Waebox’s total liability for claims relating to a Package does not exceed the amount you actually paid for that Package. For projects under a Separate Agreement, the limitation of liability is as set out in that agreement.

These limits do not apply to damage caused by Waebox’s wilful misconduct, or in cases where the law does not permit liability to be excluded.

16. Indemnity

You agree to indemnify and hold Waebox harmless from claims, damages and reasonable costs arising from your breach of these Terms, your breach of the law, or from content you provide to us that infringes a third party’s rights.

17. Force majeure

Neither party is liable for delay or failure to perform caused by a force majeure event: natural disaster, epidemic, war, strike, widespread power or telecommunications failure, a major incident at an infrastructure provider, a change in law or a decision of a state authority. The affected party must notify the other as soon as possible and work to remedy the situation.

18. Personal data protection

The collection and processing of your personal data is governed by our Privacy Policy.

The Privacy Policy forms an integral part of these Terms.

19. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

In the event of a dispute, the parties will first seek resolution through good-faith negotiation within 30 days of one party giving notice. If no agreement is reached, the dispute will be submitted to the competent court under Vietnamese law.

20. General provisions and contact

• If any provision is held invalid, the remaining provisions stay in full force.
• A failure by Waebox to exercise a right at any time is not a waiver of that right.
• You may not assign your rights and obligations under these Terms without Waebox’s written consent.
• These Terms, together with the Privacy Policy and any Separate Agreement, form the entire agreement between you and Waebox regarding use of the Services.

For any question about these Terms, please contact:

• Waebox Media
• Address: 242/05 Dien Bien Phu, Chinh Gian, Thanh Khe, Da Nang, Vietnam
• Email: [email protected]
• Hotline: +84 93 850 65 96
• Website: https://www.waebox.com