AI Agent & Chatbot — 24/7 Virtual Assistant for Business
Automate customer care, sales and operations with smart AI Agents that understand natural language.
What is an AI agent?
An AI agent is software that takes a conversation, works out what the person needs, looks it up in your business data and answers — and knows to stop and hand over to a person when the request goes beyond what it can do.
Unlike an automated form or a scripted flow, an AI agent does not follow a pre-built decision tree. It reads the question the customer actually asked, including questions nobody anticipated, and answers from the documents the business supplies.
What separates a useful AI agent from an irritating one is a clear scope and a clear handover. The agent has to know what falls outside its knowledge, and there has to be a route to a colleague when it does.
In the Philippine market the same AI agents are delivered by our Manila-based team — same products, local delivery: AI agents for Philippine businesses.
Six AI agents Waebox deploys
Each one is a product already in service, with published pricing. Choose by the job you need done.
AI Customer Service Agent
24/7 Customer Care
See detailsAI Sales Agent
Automated sales & advisory
See detailsAI Marketing Agent
AI marketing automation
See detailsInternal AI Agent
Internal AI assistant
See detailsVoice AI Agent
Vietnamese voice AI Agent
See detailsEnterprise AI Agent
Comprehensive enterprise AI
See details
Business pain points
- CS staff overloaded as customers grow
- No 24/7 response
- Lost leads from slow replies
- No data for behavior analysis
AI Agent solutions
- 24/7 CS AI Agent on Web, Facebook, Zalo, Messenger
- AI Sales Agent: consulting & order close
- Internal AI Agent — employee assistant, process automation
- Train AI on business data (RAG, Knowledge Base)
Top benefits
- 1
24/7 instant response
- 2
60-80% less CS workload
- 3
Higher conversion via smart consulting
- 4
Real-time data analytics
Connected to the systems you already run
An AI agent is only useful where your customers already are, reading data that is actually current.
Website
A chat surface embedded in the page, without sending anyone elsewhere.
Zalo
The dominant messaging channel for customers in Vietnam.
Facebook Messenger
Handles enquiries from your page and from click-to-message ads.
Telegram
Used for internal channels and for alerting whoever owns the lead.
CRM
Reads customer history and writes conversations back into your system.
Email and existing data
Imports customer lists from spreadsheets and feeds your email workflow.
Where these are running
Sectors where Waebox has built agents and understands the shape of the conversation.
Ecommerce
Stock, price, delivery and returns questions — repeating around the clock.
Retail, F&B and wellness
Bookings, appointments, confirmations and reminders.
Education and training
Course guidance, booking a consultation, enrolment deadlines.
Property
Qualifying what a buyer is looking for and booking the viewing.
Agencies and B2B services
Taking the initial brief and passing qualified work to a consultant.
Finance, insurance, healthcare
Workable, but needs customisation for the sector’s rules — this starts with a scoping session.
How an AI agent differs from a traditional chatbot
Both answer messages. The difference is what happens when the customer asks something nobody scripted.
| Scripted chatbot | AI agent |
|---|---|
| Follows a fixed flow: if X, reply Y | Understands the context of the question and answers flexibly |
| Forgets everything between sessions | Remembers the conversation and recognises returning customers |
| Stalls on anything off-script | Handles unanticipated questions and objections |
| Updating means rebuilding the flow | Send new documentation and it applies immediately, no development |
| No handover path | Hands over to a person when unsure, or when the customer is ready to buy |
How deployment works
A basic deployment is usually inside a week. Deep integration with internal systems is scoped separately before any timeline is quoted.
- 1
Business & scenario analysis
- 2
Data collection & training
- 3
Channel integration (Web, Zalo, Facebook, Messenger)
- 4
Test & fine-tune
- 5
Operate & continuously optimize
Data and control
Dedicated database
The enterprise tier runs on its own database rather than a shared one.
Encrypted at rest
Connection sessions to the messaging channels are encrypted before they are stored.
Data processing agreement
We sign a DPA where your compliance requirements call for one.
You can take over at any point
Every conversation is visible in real time and the owner can step in immediately.
Frequently asked questions
What is an AI agent?
Software that holds a conversation with a customer, works out what they need, looks it up in the business data you supply and answers — handing over to a person when the request falls outside its scope.
How is an AI agent different from a chatbot?
A chatbot follows a pre-built flow and stalls when the customer goes off it. An AI agent understands context, remembers the conversation, handles unanticipated questions, and learns new material from a document rather than a rebuilt flow.
Can it integrate with the CRM we already use?
API integration is standard scope. What is feasible depends on the specific system, so the first step is always a technical review rather than a promise.
How long does implementation take?
A basic deployment is usually inside a week, and most of that time goes on assembling the material the agent reads. Deep integration with internal systems is scoped separately, and we give you the scope after the first working session.
What happens when the agent does not know the answer?
It stops and hands the conversation to a person, with the context attached, rather than guessing. That behaviour is what separates a useful AI agent from one that creates work.
What do we need to prepare?
Product documentation, pricing, policies and your common questions — in whatever format you already keep them. The quality of the agent’s answers depends directly on the quality of this material, so this is the part that needs you most.
Ready to accelerate with Waebox?
Contact our experts for AI and tech solution consulting tailored to your business.
